Get Self Help Online

Click the "Get Self Help Online" button on this page to go to the FUJIFILM support pageIn the search box, enter the name of your device (eg. DocuCentre-V C3374)Click the "Search" buttonSelect the "Self Help" tabIn the search box, enter a search term (eg. Replace toner cartridge)Select the self help article that you wish to access from the list of results

Click the "Get Self Help Online" button on this page to go to the FUJIFILM support pageIn the search box, enter the name of your device (eg. DocuCentre-V C3374)Click the "Search" buttonSelect the "Documentation" tabClick the blue download icon next to the user guide that you wish to download

Clear all print jobs from the print queue (the print queue may be located on your computer or on a server, if unsure please contact your IT)Turn off the devices power (some devices have power switches inside the front cover, if this is the case, turn it off here)Wait until the devices screen goes blank and the lights on the device go outHold down the "Start" and "Stop" buttons on the device together. Continue to hold down both buttons whilst you turn on the devices power by pressing the power button (as in step 2)The "Stop" and "Start" buttons must continue to be held down together until the device comes back onlineIf still getting this error code after following the procedure, please Log a Service Call.

If you are experiencing issues with your device, please Log a Service Call.For all other general questions, please Contact Us.